35kbd Privacy Policy

Introduction & Scope

35kbd ("we", "us", or "platform") is an online betting and casino platform operated for players in Bangladesh. This privacy policy applies to you when you use our website (https://35kbd.lat), create an account, or use any of our services.

The purpose of this policy is to clearly inform you about what types of information we collect, how that information is used, who it may be shared with, and what steps we have taken to protect your information. By using our services, you agree to the terms described in this privacy policy.

35kbd is operated for users aged 21 and over only. We do not knowingly collect information from minors. If it comes to our attention that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

What Information We Collect

We collect various types of information to operate our services properly. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide yourself when creating an account and using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details — bKash, Nagad, Rocket, or bank account information
• Transaction history: deposits, withdrawals, and betting activity
• Records of communications with our support team

2.2 Technical Information Collected Automatically

Information collected technically when you browse our website:

• IP address and device information
• Browser type and version, operating system
• Information collected through cookies and similar tracking technologies
• Page visit times, session duration, and navigation patterns
• Referral source (which website you came from)
• Geographic location data (city-level only, not precise GPS)

Purpose of Data Use

35kbd uses the information collected about you for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your profile secure.
• Service delivery: Running betting, casino games, and other platform services properly.
• Financial transactions: Processing deposits and withdrawals and preventing fraud.
• Identity verification: Conducting age verification and Know Your Customer (KYC) procedures.
• Support services: Responding to your questions and resolving issues.
• Platform improvement: Analyzing user experience to improve our services.
• Responsible gaming: Monitoring signs of gambling addiction and providing support to at-risk players.
• Legal compliance: Adhering to applicable laws and regulations.
• Communications: Notifying you about important account updates, policy changes, or security alerts.

Your information is never sold to third-party advertisers. Data is used only within the limits necessary to operate our services.

Cookies & Tracking Technologies

35kbd uses cookies and similar technologies to operate the website. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: Required for login sessions, security tokens, and core platform functionality.
• Functional cookies: To remember your preferred language, theme, and other settings.
• Analytics cookies: To understand how effectively our platform is being used.

4.2 Cookie Controls

You can delete cookies or stop accepting new ones through your browser settings. However, disabling essential cookies may cause some features of our platform to not work properly.

Sharing Information with Third Parties

We do not sell or rent your personal information for any commercial purpose. However, information may be shared in the following circumstances to operate our services:

• Payment processors: With bKash, Nagad, Rocket, and banking partners — only the information necessary to complete transactions.
• Identity verification services: With accredited third parties to carry out KYC procedures.
• Game providers: With game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — only gameplay-related information.
• Technology service providers: Selected partners for cloud hosting, security, and analytics services — they are contractually bound to uphold our privacy standards.
• Legal requirements: To comply with court orders, government directives, or legal obligations.
• Fraud prevention: With accredited agencies to prevent fraud and money laundering.

All third-party partners are obligated to comply with our privacy standards and may not use your information for their own purposes.

Data Security Measures

35kbd has implemented both technical and administrative measures to ensure the security of your personal information:

• SSL encryption: All information transmitted on our website is protected by SSL/TLS encryption. You can confirm this by looking for the padlock icon in your browser.
• Encrypted storage: Sensitive information stored on our systems is kept in encrypted form.
• Access controls: Only authorized staff can access your information, and every access is logged.
• Two-factor authentication: An additional layer of security is available when logging into your account.
• Regular security audits: Security assessments are conducted regularly by third-party experts.
• Firewall & cyber protection: Advanced firewalls and intrusion detection systems are active at all times.

No method on the internet is 100% secure — however, we follow the highest industry standards and make every effort to keep your information protected. If you suspect a security issue, contact us immediately.

Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Closed account data: After an account is closed, financial and identity-related information may be retained for a set period as required by applicable law.
• Transaction records: Records of financial transactions are kept in accordance with legal requirements.
• Log files: Technical log data is generally retained for a short period.

Once the retention period ends, data is securely deleted or anonymized.

Your Rights

35kbd respects your control over your personal information. You have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you may request deletion of your information — however, legal obligations may mean not all data can be deleted.
• Right to restrict processing: In certain circumstances you may request that the use of your information be limited.
• Right to data portability: You may request your information in a structured format.
• Right to opt out of marketing communications: You may request to stop receiving promotional communications.

To exercise these rights, contact our support team. We will respond within a reasonable time after receiving your request. In some cases, identity verification may be required.

Protection of Minors

35kbd strictly enforces a 21+ age policy. Our platform is for users aged 21 and over only. We do not knowingly collect personal information from minors.

If a parent or legal guardian discovers that their minor child has created an account on our platform, please contact us immediately. We will close that account and delete all associated information.

External Links & Third-Party Sites

Our website may occasionally contain links to third-party websites. 35kbd is not responsible for information you provide on those external sites. We recommend that you read the privacy policy of each site you visit.

Our game partners (Pragmatic Play, Evolution Gaming, Spribe, etc.) may have their own privacy policies. During gameplay, those organizations may handle information according to their own policies.

Policy Changes

35kbd reserves the right to update this privacy policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify you by email.

Continued use of our platform after any changes will be considered acceptance of the updated policy. We therefore recommend that you visit this page regularly.

Responsible Gaming & Privacy

35kbd places the highest importance on responsible gaming. As part of this commitment, we monitor gaming behavior. If a player shows signs of problematic gambling, we may take protective action — including setting limits or temporarily suspending an account.

This monitoring is done for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.